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The Fitual FAQ

Our Policies

We reserve the right to change instructors without notice. Please visit The Fitual schedule for details.

All classes must be paid for prior to attending. We accept most forms of payment such as Visa, Mastercard, or debit. Our studio does not handle cash.

All sales are final. Classes are non-refundable, exchangeable, or transferable.

Socks are required to step foot on the Lagree machines. They are available for purchase in the studio.

Cancellations

We have a 12 hour cancellation policy for all Lagree, Fitual and Ritual classes. That means, you will need to cancel your Wednesday 6 am class by Tuesday before 6 pm. Cancelling with 12 hours or more notice before the class, means you’ll receive a full credit back onto your account.

We have a 24 hour cancellation policy for all private classes to receive a full credit back on to your account.

All classes should be cancelled online. Login to your MindBody account (Login | Register link), go to My Info, click My Schedule and click Cancel next to the class time, please email info@thefitual.com with any questions.

For clients enrolled in 'Monthly Auto-Renew” all no-shows and late cancellations will incur a fee.